Refund Policy

1. Overview

At MiarichPay, we understand that sometimes refunds are necessary. This policy outlines our approach to handling refunds for both consumers and merchants using our payment processing services.

This policy covers refunds for MiarichPay service fees, merchant transactions, and related services. Please read this policy carefully to understand your rights and responsibilities.

2. Types of Refunds

Consumer Transaction Refunds

When you make a purchase using MiarichPay, refunds are primarily handled by the merchant. However, we facilitate the refund process to ensure smooth transactions.

Merchant Service Fee Refunds

Merchants may be eligible for refunds of processing fees under specific circumstances outlined in this policy.

MiarichPay Service Refunds

Refunds for MiarichPay’s own services and products are subject to the terms described in this policy.

3. Consumer Transaction Refunds

Merchant Responsibility

The merchant from whom you purchased goods or services is primarily responsible for refund decisions. Each merchant has their own refund policy that governs their relationship with customers.

MiarichPay’s Role

We facilitate refunds by:

• Processing refund requests submitted by merchants
• Returning funds to your original payment method
• Providing transaction documentation
• Assisting with dispute resolution when appropriate

4. Merchant Processing Fee Refunds

Eligible Circumstances

Merchants may receive refunds of processing fees in the following situations:

• System errors resulting in duplicate charges
• Service outages preventing transaction processing
• Incorrectly applied fee structures
• Account closure within the first 30 days
• Technical failures attributable to MiarichPay

Non-Refundable Fees

The following fees are generally non-refundable:

• Monthly account maintenance fees
• Setup and activation fees (after 30 days)
• Chargeback and dispute fees
• Fees for successfully processed transactions
• Third-party service fees

5. Chargeback and Dispute Handling

Chargeback Process

When a customer disputes a charge with their bank, we handle the chargeback process on behalf of merchants:

• Immediate notification to the merchant
• Provisional debit from merchant account
• Opportunity to provide dispute evidence
• Representation in the chargeback process

Chargeback Fees

Chargeback fees are non-refundable and are charged regardless of the outcome. These fees cover administrative costs and third-party processing fees.

Dispute Resolution

We provide comprehensive dispute resolution services to help merchants protect their revenue and maintain good customer relationships.

6. Refund Request Process

For Consumers

To request a refund for a purchase:

1. Contact the merchant directly first
2. If unresolved, contact MiarichPay customer support
3. Provide transaction details and documentation
4. Allow 5-10 business days for investigation

For Merchants

To request a refund of service fees:

1. Log into your merchant dashboard
2. Submit a refund request with supporting documentation
3. Await review by our billing team
4. Receive decision within 3-5 business days

7. Partial Refunds

In some cases, partial refunds may be appropriate:

• Partial service delivery or fulfillment
• Damaged or defective merchandise
• Service interruptions affecting part of the billing period
• Agreed-upon settlements between merchant and customer

Partial refunds are processed using the same methods and timelines as full refunds.

8. International Refunds

Currency Considerations

For international transactions, refunds are subject to:

• Exchange rate fluctuations
• Currency conversion fees
• Local banking regulations
• Extended processing times

Cross-Border Regulations

International refunds must comply with local financial regulations and may require additional documentation or verification.

9. Refund Methods

Original Payment Method

Refunds are typically processed to the original payment method used for the transaction:

• Credit cards: Refund appears as a credit on your statement
• Debit cards: Funds returned to your bank account
• Bank transfers: Direct deposit to original account
• Digital wallets: Credit to your wallet balance

Alternative Refund Methods

In cases where the original payment method is unavailable, we may offer alternative refund methods with your consent and proper verification.

10. Subscription and Recurring Payment Refunds

Cancellation Policy

For subscription services processed through MiarichPay:

• Cancellations must be processed before the next billing cycle
• Pro-rated refunds may apply for mid-cycle cancellations
• Annual subscriptions may have specific refund terms
• Free trial periods must be cancelled before billing begins

Automatic Renewal Refunds

If you forget to cancel a subscription and are charged for an unwanted renewal, contact us within 30 days for a potential refund consideration.

11. Fraud Protection and Refunds

Unauthorized Transactions

If you believe you’re a victim of fraud:

• Contact us immediately upon discovery
• Provide detailed information about the unauthorized transaction
• File a police report if requested
• Cooperate with our fraud investigation

Fraud Investigation Process

We take fraud seriously and investigate all claims thoroughly. Provisional credits may be issued during the investigation period as required by law.

12. Limitations and Exclusions

Time Limits

Refund requests must be submitted within reasonable timeframes:

• Consumer transactions: Within 60 days of the original transaction
• Merchant fee disputes: Within 90 days of the charge
• Fraud claims: As soon as reasonably possible after discovery
• System error claims: Within 30 days of occurrence

Exclusions

We may deny refund requests in cases involving:

• Violation of our terms of service
• Fraudulent or suspicious activity
• Failure to provide required documentation
• Requests beyond specified time limits

13. Appeals Process

If your refund request is denied, you may appeal the decision by:

1. Providing additional supporting documentation
2. Escalating to our customer service manager
3. Requesting a formal review of the decision
4. Seeking mediation through appropriate channels

Appeals must be submitted within 30 days of the original decision and include new information or evidence not previously considered.

14. Contact Information

For refund requests, questions, or assistance, please contact us:

15. Policy Updates

This refund policy may be updated periodically to reflect changes in our services, legal requirements, or industry best practices. We will notify affected users of material changes and post the updated policy on our website.

Continued use of our services after policy updates constitutes acceptance of the revised terms.